The library technician post-diploma certificate program at the University of the Fraser Valley is offering LIBT 383 Diversity in the Workplace, an 8 week online course starting October 22. This course will examine discrimination, bias, and diversity in the context of information centres. Students will have an opportunity to explore the wide variety of elements that contribute to bias and methods that library technicians can adopt to confront discrimination while working productively with diversity. This course will enhance the student’s ability to positively interact with diversity while incorporating methods to enhance service excellence.
Library assistants may wish to consider this course as professional development to support excellence in customer service. For more information visit http://www.ufv.ca/libtech/Programs/Continuing_Studies.htm or contact Noreen Dragani, Instructional Assistant, at Noreen.Dragani@ufv.ca